FAQ

1、The item of traditional tea processing techniques and associated social practices in China has recently been added to the UNESCO Representative List of Intangible Cultural Heritage for Humanity, becoming the 43rd Chinese item on the list. The item consists of knowledge, skills, and practices concerning the management of tea plantations, picking of tea leaves, manual processing, drinking, and sharing of tea.

2、The big players in the world of tea-growing are India, China, Sri Lanka and Kenya but this is by no means an exhaustive list: tea can be grown in any area with the right climate and conditions. 

Generally, your product package will be shipped from the place of origin to the 7T8T warehouse within 48 hours after the order is placed. Then, We staff will inspect and repackage it before shipping it to customers via international express, which usually takes about 6-15 days.Some countries may receive the delivery within 6 working days, depending on weather and other factors.

If an item you have ordered has a particularly long delivery time, our team will notify you in advance and give you an approximate delivery time for your item. Common reasons for slower than normal delivery times include international shipments, pre-sales, customization, and very large/heavy items such as furniture.

The shipping fee is subject to the specific checkout page, and some countries will enjoy free shipping for purchases over 19.99or29.99. If the purchase amount does not meet the requirement for free shipping, you may need to pay a shipping fee of 2-3 USD.

Absolutely! See the example below to get an idea what a 7T8T digital gift voucher looks like. To purchase one, please email info@7T8T.COM and let us know a short piece of custom text you would like at the top of the voucher, the amount of the coupon, and your preferred coupon code (8-12 characters long). The price of the voucher will be the same as the coupon amount.

Currently 7T8T offers PayPal and Visa/Mastercard as payment options. You may also pay with your 7T8T Wallet if you have enough funds in your wallet balance.

Please include to whom the invoice will be sent (personal or company). If you are requesting a company fapiao, the title should be no more than 21 characters. If you do not provide the company name, we will ask the seller to issue a personal fapiao.

If you need a VAT invoice, please provide the information of your company including the full company name, ID or taxpayer number, address, telephone number bank name and bank account.

Please note that not all supplier can issue VAT fapiaos. To make sure if a seller is able to include a fapiao, we recommend that you leave a question under Q&A in advance.

In the event that your payment process was either abandoned or interrupted, your order will not be placed, but it will appear on your orders page.Or appear in the shopping cart.

You can complete the order by going to "My Orders" and clicking on "Complete Payment" at the top right of the order.

If you don't wish to complete the order, you can leave it or click "Cancel" after that option appears.Alternatively, remove unnecessary products from the checkout list and proceed with checkout.

Accidents happen! If you need to edit or cancel your order. Please contact us and send an email to info@7t8t.com.

There’s a few things to check. Firstly, our site can only accept one discount code at a time – so if you’re lucky enough to have more than one make sure you pick well to get the best deal! Secondly, make sure you double check the t&cs of each code, as not everything is included in all codes, and some codes are single use only. Please note customers details will be checked against the current customer database during checkout, and any invalid codes will be removed. If your code still isn’t working, you can get in touch from our contact page.

Once you place an order, we will process it within 1 business day. If you choose our express service, your product will be delivered within 6-10 days after shipment. If you choose ground shipping, then the vast majority of deliveries are completed within 7-15 days after shipment, but occasionally it may take longer. If you are more urgent, you can contact us and we will give priority to your order. In order to ensure the freshness of the tea. The product will be delivered directly from the factory by express mail, and there will be no problem of retail stores selling stock products. The rest is left to the transportation company, please wait patiently for the express package.

Our standard Ground Shipping is with Global Postal Aviation, which is a 6-10 working day service. Usually you'll receive your order (no matter the method you choose) within 15 working days. Please allow up to 15 working days for orders before getting in touch though, as we can't take any action until after that period of time! Some orders just take a little bit longer.

If you need urgent delivery, please contact us. We will choose the courier company that is most suitable for your region. This may require you to bear some of the more expensive transportation costs. For example, using DHL, FedEx, or UPS.

You can review your subscription by visiting www.7t8t.com/account and clicking "subscriptions". To cancel your subscriptions, click "cancel" on each tea that you don't want to receive anymore.

You can review your subscription by visiting www.7t8t.com/account and clicking "subscriptions". There you’ll see a date line, which you can click to change if necessary. If you want to change the frequency of your entire order, you'll need to change this on each tea by clicking "edit" on each.

Most product in our store is fully guaranteed for your complete satisfaction or your money is refunded. Please do not return any product without contacting us at info@7t8t.com first.
For Free shipping orders, please note that in the event of a refund, the shipping cost paid by our tea shop will be deducted from the original purchase price. Refunds do not include shipping costs, bank or credit card charges, customs duties, or any other fees.
Refunds are processed within 14 days of the date we receive the returned product using the same method as the original payment:
TEA PRODUCTS -Unfortunately, we are unable to accept returns or exchanges for any tea products due to the health and safety considerations. We apologize for any inconvenience this may cause.
NON-TEA PRODUCTS - items must be received by us unused and undamaged in the original packaging with the original receipt within 7 days of the date from when you received the product. Customers are responsible for covering the return shipping costs, and please note that shipping costs are non-refundable.
Should you experience any problem or be unsatisfied with our products or service for any reason, please contact us right away and we will do what we can to make you a happy customer!

If you click to view tracking on an item you have ordered, you may occasionally see the message "Tracking is currently unavailable for this item."

There are two common reasons for this to occur:

Your item has not yet shipped out from the 7T8T. Once the ships your item, they will input a tracking number, and tracking updates will begin to show. Our team monitors every order to ensure that ship out within 48 hours of the order being placed. If they do not, our team will contact them and relay any updates to you via support ticket.

Global postal services will track the entire process: providing scanning and delivery information for major tracking nodes, ensuring safety and peace of mind. You can use 17track.net to check your package.

How do I earn product commissions?

7T8T users can earn money by finding products and sharing them with friends and the 7T8T community. The commission amount is based on the price of the product purchased and tiered based on your 7T8T Fortune:

Join our affiliate program!

Commission amount:

Level	Minimum order value	Commission value
1	0	5%
2	79	7%

Cookie days: 30 days.

You will get a 5-7% commission on total referral sales when a customer makes a purchase through your affiliate link or uses your coupon code.

There are 5 ways in which users can share products and earn affiliate commissions.

1. Review Your Purchases – Product reviews are shown on the 7T8T homepage. Any time someone goes to a product from your review and purchases it, you'll earn commission.

2. Share on Social Media – 7T8T makes it easy to share any 7T8T product on Whatsapp, Facebook, Pinterest, or Twitter. Just register on our affiliate platform and share your exclusive link with friends. After friends purchase through your exclusive link, you will receive commission.

3. Embed Affiliate URLs on Your Website – Have your own blog or website? Hyperlink 7T8T products that your users will love and start earning commissions from every sale! When logged into your 7t8t account, you can go to any 7T8T product page and click the share button to see your personal affiliate link for that product. Use this link on your website and you’re good to go!

Receiving Your Commissions Payments for commissions will be disbursed on the 27st of every month. The payment received will be a single lump sum for the previous month’s commissions. For example, on July 27st all users will receive their commissions made for the entire month of June. This is done to ensure that all affiliate purchases are final (no returns or refunds).



All products will have one of the three following commission statuses:

Pending – Barring a refund on this item, the commission amount will be approved on the 27st of the following month.
Approved – If your sale was not refunded by the 21st of the following month, the status will automatically trigger the Approved status. This means the sale commission has been earned and deposited into your wallet.
Declined (Refunded) – This item was either cancelled or returned for a refund. No commission is awarded.

How do I earn referral rewards?

Here at 7T8T, we believe the old adage that sharing is caring. So we're rewarding shoppers for sharing the gift of 7T8T.

Invite friends via your referrals page. There, you can copy your referral link, automatically generate an email, or use the social media icons to invite friends via social media.

To start inviting friends to 7T8T, click here.